Visitor Policy Update
Updated June 29, 2020. Because of COVID-19, St. Luke’s is limiting visitors. We will continue to closely monitor COVID-19 in our region and community, and we may adjust this policy to be more or less restrictive, depending upon the prevalence of COVID-19 and guidance from the Department of Health and CDC.
Visitors must wear a mask during their entire visit, and verify that they are healthy and have not been asked to self-isolate or quarantine.
Inpatient Visitor Policy
Inpatient visitors will be allowed as follows. People under the age of 18 are not allowed to visit, unless otherwise specified:
- Adult inpatients: One adult visitor per day, 9 am to 6 pm only.
- Surgical patients: One adult visitor per day, 9 am to 6 pm only.
- Inpatients with confirmed or suspected COVID-19: One adult visitor per day, 9 am to 6 pm only.
- Pediatric inpatients: Up to two parents/guardians.
- Labor and delivery inpatients: One support person. If the patient has a doula, the doula will also be allowed.
- Inpatient newborns: If a newborn’s mother has been discharged, the mother may visit as frequently as she is able.
- Critically unstable inpatients: Up to two adult visitors per day.
- Hospice inpatients, not at end-of-life: One adult visitor per day, 9 am to 6 pm only.
- Inpatients at end-of-life: Up to two visitors at a time (including people under the age of 18, if supervised by an adult). Once visitors leave campus, they cannot return that day. Once visitors leave campus, two more people may enter the Hospital and visit the patient. Patient cannot have more than four visitors per day.
Clergy/spiritual leaders may visit inpatients, and St. Luke’s chaplains are also available to support patients and families.
- An inpatient’s status may change during the course of their stay, which may result in a change in the number of visitors allowed. If you are unsure of your loved one’s inpatient status, ask a healthcare provider.
- Visitors to St. Luke’s Hospital must enter through the 2nd floor Northland Medical Center skywalk. Free parking is available in the Hospital Ramp, 1010 E. 1st Street.
- Since visitation is so limited, patients and visitors must coordinate closely. The visitor should make sure the patient wants that person to be the visitor.
- Visitors should know the patient room number before arrival, as it makes the checkpoint process smoother.
- Visitors must stay with the person they are visiting. Once a visitor leaves the patient room (other than going to the restroom or getting something to eat on campus), they cannot return that day.
Emergency Department Visitors
- Adult patients: One adult visitor.
- Pediatric patients: Up to two parents/guardians.
- Adult patients: One visitor per appointment.
- Pediatric patients: Up to two parents/guardians per appointment.
Frequently Asked Questions (FAQs)
Q: Can a patient who has or is suspected to have COVID-19 have a visitor?
A: Yes. The visitor will need to follow all visitor rules. In addition, staff will instruct the visitor on infection prevention methods and they will be required to wear all appropriate personal protective equipment (PPE) while visiting the patient.
Q: Can someone who is not feeling well be a visitor at St. Luke’s?
A: No. Visitors must not have a fever or any symptoms of COVID-19. If they do, they will not be allowed to enter.
Q: For hospice patients who are not at end-of-life, which visitor rules apply?
A: If a hospice patient is not at end-of-life, the regular adult inpatient rules apply: One adult visitor per day, 9 am to 6 pm.
Q: Is there a limit for the number of immediate family that can be present
for end-of-life visitation?
A: Yes. Only 2 visitors can visit at one time. However, they can swap out during the day.
Q: Is there a time frame that hospice, critically ill, or end-of-life patients
can have visitors, for example the 6 pm cut off for general visitation?
A: No, there is no time frame.
Q: Might there be stricter visitor restrictions in some areas?
A: Yes, there may be stricter visitor restrictions in certain areas of the hospital or clinic. To verify the visitor policy for a specific area, please call ahead.
Q: Where should visitors enter St. Luke’s Hospital?
A: All visitors must enter through 2 East in the Hospital, near the Gift Shop. Park in the Hospital Ramp, 1010 E. 1st Street. Go to the second floor, into Northland Medical Center, and through the skywalk to the Hospital.
Q: If one visitor is allowed for inpatients, is it one visitor at a time or
one visitor all day?
A: It is one visitor all day. The visitor must be healthy and masked at all times, including while visiting their loved one. Once the visitor leaves the patient room (other than using the restroom and getting something to eat on campus), they cannot return that day.
Q: Can visitors eat at Blue Waves Café?
A: Yes. We are also required to follow the Department of Health guidelines for eating establishments. Our visitors will need to adhere to masking, social distancing and hand hygiene as appropriate while in the Café.
Q: Can family members come to the Hospital to view the body of their loved
one after death?
A: No. Area funeral homes have agreed to allow family members to view their loved one’s body at the funeral home. If a loved one is present at death, he or she may immediately bring one other support person into their loved one’s room, to help them say goodbye and make arrangements.