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Visitor Policy Update

No visitors are allowed at this time.

See below for the only exceptions.

Nothing is more important to St. Luke’s than the health and safety of patients, staff and those in the communities we serve. Due to the ever-evolving nature of the COVID-19 pandemic, St. Luke’s is making some policy changes. The hope is that these changes will help prevent the virus from spreading.

Inpatient Visitor Policy: Effective at noon on 3/17/2020, no visitors will be allowed to our inpatient units. Minor exceptions will be made as follows:

  • Pediatric inpatients: One adult visitor will be allowed per patient.
  • Labor and delivery inpatients: One adult visitor will be allowed per patient.
  • Vulnerable adult inpatients or inpatients who need help communicating to the healthcare team on their behalf: One adult visitor will be allowed per patient.
  • For general inpatients, rare exceptions to the “no visitor rule” may be made on compassionate-care needs. However, family members must call the hospital/unit before coming to see if they will be allowed.

St. Luke’s Main Lobby entrance (corner of 10th Avenue E. and 1st Street) is no longer accessible to the general public. Visitors can enter through St. Luke’s Building A or Northland Medical Center 2nd Floor, 24 hours a day. After hours these doors are locked. Please use the intercom at the entry to gain access.

Those who would still like to check in with family and friends are encouraged to use other methods of communication like phone calls, Facetime and Skype. These changes are being made to help protect everyone’s health and safety. This policy goes into effect at noon on Tuesday, March 17 and will continue until further notice.

Clinic Patient Policy Change: Clinic patients are asked to attend their appointment alone. An additional person is allowed for children or if the patient requires assistance. If an additional person is required, that person must be healthy.

Emergency Department Visitor Policy: Emergency patients only are allowed in the Emergency Department. Exceptions to this rule are patients who are pediatric, vulnerable adults, major trauma, or require help communicating with the health care team on their behalf.