After Hours/Emergency Care
There is always a St. Luke's physician on call after clinic hours.
Please call the clinic number. If you need immediate care for a condition
that is not life-threatening, go to the nearest
If you or a family member is experiencing a life-threatening injury or
illness, call 911.
If you need a prescription refilled, contact your pharmacy. They will work
with your St. Luke's doctor to coordinate your refill. If your medication
was prescribed by another doctor, you'll need to contact that doctor
directly if your pharmacy is unable to fulfill your request.
Lab Procedures, Nurse Visits and Tests
Please call in advance to come in for lab procedures or tests (such as
allergy shots, blood pressure checks or lab work) that don't require
a visit with your doctor. Calling ahead gives us time to prepare your
chart, which will reduce your time in the waiting room.
If you need to see a specialist, we will help you coordinate your care.
Please let us know if your health plan requires a referral or prior authorization.
If you have questions, please call the clinic number and ask to speak
to someone about referrals.
Billing and Insurance
St. Luke's medical clinics accept Medicare, Medical Assistance and
most commercial insurance and health plans. If you have questions about
insurance coverage at our clinic, please call your insurance or health plan.
Co-pays or minimum cash payments are collected at the time of your office
visit. We will bill your primary and secondary insurance claims for you.
After payment is received from your insurance provider, you will be billed
for deductibles, additional co-pays and services not covered by your insurance.
A finance charge of 1 percent per month may be applied to patient balances
that are more than 90 days past due.
For elective procedures not covered by insurance, please talk to the business
office about payment arrangements before you have the procedure.
St. Luke's accepts Visa, MasterCard and Discover. If you need help
with payment arrangements, please talk to a patient account representative
at your clinic.