St. Luke's Hospital and St. Luke's Home Care Honored as 2014 PRC Award Winners

Professional Research Consultants, Inc. (PRC) has honored St. Luke's Hospital and St. Luke's Home Care for excellent patient satisfaction during an awards celebration. St. Luke's Hospital was named as a 2014 PRC Five-Star Excellence Award winner for scoring in the top 10 percent nationally for "Excellent" responses in Inpatient Services-HCAHPS-Discharge Information. St. Luke's Home Care was honored as a 2014 PRC Five Star Excellence Award winner for scoring in the top 10 percent nationally for "Excellent" responses for Home Health Services-Overall Quality of Care.

PRC award winners are recognized annually for their achievements in improving patient experiences, healthcare employee engagement and/or physician alignment based on perceptions obtained through surveys of patients at St. Luke's Hospital and St. Luke's Home Care. Kathy Johnson, director of quality management at St. Luke's, said, "These awards are a huge honor for St. Luke's Hospital and St. Luke's Home Care, and we are proud to be the recipients of them. These awards are a demonstration of St. Luke's putting the 'Patient Above All Else'." St. Luke's is a previous PRC award winner and is pleased to be honored again.

"We are so proud of St. Luke's and are thrilled to present them with two National Excellence in Healthcare Awards," said Joe M. Inguanzo, Ph.D., president and CEO of Professional Research Consultants. "These awards are proof that St. Luke's is committed to improving healthcare. It takes years of dedication, determination and hard work to achieve this level of success. Congratulations to St. Luke's and its staff for improving healthcare services throughout the Duluth area."

Awards Criteria

To be a PRC Five-Star Excellence Award winner, hospitals are judged against all other healthcare organizations in similar categories within PRC's nationwide databases. PRC Top Performers must score at or above the 100^th percentile within their particular comparison group, while Five-Star Award Winners are identified as the top 10 percent (at or above the 90^th percentile) of PRC's national client database. Four-Star Award winners are identified as the top 25 percent (between the 75^th and 89^th percentile). More specific awards criteria and information are available online at www.PRConline.com/awards.