Your Hospital Stay
When you require assistance, push the call button on the console next to your bed. You will be connected to the nurses' station. The bathroom is also equipped with an emergency call cord. The console also operates your room lights, radio and television.
A color television and radio are available at no charge and are operated from the bedside console. A list of stations is in the drawer of your bedside console.
There is no charge for local calls. Dial 9, wait for a dial tone, then dial the number. Family and friends may reach you by dialing 218-249-plus your extension number, which is located on your phone. Callers to ICU patients must call the nurses' station first.
Long distance calls can only be placed with a phone card or by calling collect. Using a phone card: dial extension 1234, you will hear the following options:
For AT&T phone cards: Press 2
For MCI phone cards: Press 3
For SPRINT phone cards: Press 4
For other phone cards, dial 0 and the hospital operator will assist you.
Worldwide Phone Cards are available in St. Luke's Gift Shop.
Collect Calls: Dial extension 1234. Then press 1.
Long distance calls cannot be put on your hospital bill.
Special telephone handsets are available for patients who are hearing impaired. Ask your nurse for more information.
Cellular phones may interfere with patient care equipment. If you or a family member must bring one into the hospital, please keep it turned off. They may be used safely in the cafeteria.
St. Luke's is the first hospital in the Northland to offer in-room dining service for our hospitalized patients. Called Perspectives Dining, the program gives patients a new perspective on the hospital dining experience by allowing them to order what they want, when they want it. Patients choose from a wide selection of healthy meals and snack options and receive their order within 45 minutes. Funding for this program was provided, in part, by St. Luke's Foundation.
Click here for a sample of the Perspectives Dining menu.
The Duluth News Tribune is delivered to patient care areas for your use each morning, compliments of St. Luke's Foundation. Other local and national newspapers are sold in vending machines located by the 2nd Floor Skywalks.
If you would like books and magazines, ask your nurse to call the Volunteer Office. Our volunteers are happy to stop by your room and lend them to you during your stay.
St. Luke's volunteers deliver flowers to patient rooms between 1:00 and 3:30 p.m. When possible, the florist will forward, flowers that arrive at the hospital after your discharge, to your home.
Mail is delivered to your room each weekday (except holidays). Mail received after you are discharged is forwarded to your home. Your nurse can mail letters for you or you may use the mail chutes located by the east and west elevators.
You may wish to bring your own slippers and personal care items since insurance companies do not cover their cost if provided by the hospital. Although hospital gowns and robes are provided, you are welcome to bring your own.
You are responsible for personal items, such as hearing aids, dentures, eyeglasses, contact lenses or watches.
A photo ID and insurance information are required, but please do not bring any valuables or large amounts of money. If this is not possible, you may keep your valuables in the hospital safe. St. Luke's is not responsible for loss of valuables that are not put into the safe.
For the safety of all patients, we request that you do not bring in your personal electrical appliances. Special equipment needed for physical, educational or professional reasons may be permitted after the equipment has passed a safety check.
St. Luke's holds periodic fire drills. Please do not be alarmed if a fire drill takes place. During a drill, patients and visitors are asked to stay in their rooms with the door closed. If necessary, your nurse will assist you in leaving your room.
Be sure you have an ID band on your wrist while you are in the hospital, and be sure that your nurse checks the band before giving you any medications.
State law prohibits smoking in the hospital.
Getting Out of Bed
Your safety is our priority. These guidelines will help to keep you from falling:
Call for help by pushing the call button on your bedside console when getting out of bed, especially if you feel weak or dizzy.
Wear nonskid slippers when you are up.
The side rails attached to your bed are for your protection. Always ask someone to lower them before you attempt to get out of bed.
Follow your doctor's orders and your nurse's instructions about activity limitations.