We want you to be satisfied with your stay. If for any reason you are not satisfied, we would like to know about it right away. Please give us the opportunity to resolve your concern by doing the following:
- tell your nurse or other staff, or
- call one of our patient advocates at 218.249.5400 or email the patient advocate here.
If your concern is not resolved, you may contact the Director of Quality Management at 218.249.5239 during business hours, 8:00 am-4:30 pm, Monday through Friday.
If you still have concerns, you may contact hospital Administration at 218.249.5671 during business hours.
All concerns are handled in a respectful and timely manner. However, you may also contact the following:
Joint Commission on Accreditation of Healthcare Organizations (JCAHO): 630.792.5000 or at www.jcaho.org
Office of Health Facility Complaints at: 85 E. 7th Place, #300, P.O. Box 64970, St. Paul, MN 55164-0970 (651.201.4201)