Insurance & Billing
Most insurance companies require notification of your admission to the hospital, and many expect the patient to contact them before admission. In cases when this is not possible, the insurance company must be contacted within 24 hours of admission. St. Luke’s will work with you to contact your insurance company. We will need to make a copy of your insurance card and will need to confirm your admission information.
About Your Bill
We realize that hospital bills can be complex, and we want to help you understand your bill and insurance coverage. We also want to help ensure that you receive the maximum benefits allowed under your insurance policy. A statement of your account containing all of your hospital charges will be mailed to you after your discharge. If the charges will be paid by an insurance company or HMO, they will be billed first. If you are covered by more than one policy, the insurance companies will determine how to divide payment. You will not receive a statement until the insurance company makes payment. Any remaining balance will be your responsibility. MedPay Management Systems will send you a bill for the balance. St. Luke’s may contact you if we need assistance while working with the insurance company.
If you have questions regarding your bill, call the Business Office at 218-249-5260 or email at email@example.com