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St. Luke's

Patient Portal Frequently Asked Questions

Enrollment Questions

Your Health Record

Patient Portal for My Family

After I Have Enrolled

Technical Questions


What is St. Luke's Patient Portal?

The Patient Portal offers our patients secure on-line access to portions of their medical records.  With Patient Portal access on the internet, you can:

  • View your Personal Health Record
  • View your health information including test results, current medications through the St. Luke's website at
  • Request Medical Appointments
  • Update your Demographics and Other Information

How do I sign up?

At your next visit to the doctor's office, ask your doctor if you can access the Patient Portal.  Your doctor will then initiate the process of getting you enrolled.  By the time you leave, you will have access to the Patient Portal.

When can I see my test results in the Patient Portal?

As soon as your doctor reviews the results, they will release the lab result to the portal.  Most test results are released within (1) business day after the results have been received by your doctor.  If you have questions about your results, contact your doctor's office.

Why are certain test results not on the Patient Portal?

Your doctor determines which test results can be accessed via the Patient Portal.  Your physician may want to talk to you directly about your test results.

Who do I contact if I have questions about information I see on the Patient Portal?

If you have any questions about information on the Patient Portal, you need to call your doctor's office.

Do I have access to all of my records from each clinic?

The Patient Portal is gradually being implemented for St. Luke's clinics.  If your health care provider is participating in the Patient Portal, you will be able to access lab and diagnostic imaging results from that health care provider.  Ask your provider if he or she is participating.

Where do appointment requests and demographics (i.e., address, phone) updates go?

When you request an appointment or update your demographics, the request goes to your doctor's staff.

Can I view my child's health information?

Currently, we are only offering access to the Patient Portal for patients 18 years of age or older. 

Can I ask questions about a family member from my own Patient Portal Account?

No.  Medical information is private and cannot be requested by anyone except the patient.  This applies to your spouse as well.

Where can I update my personal information?

Once you have been enrolled and have successfully logged into the Patient Portal, you can update your account information using the Account Information links on the left side of the page.  In this section, you will also be able to reset your password.

How do I request an appointment?

Once logged in, you can go to the Appointments section of the Patient Portal (found on the left hand side) and click on "New Appointment."  You will then be asked to fill out information such as what doctor you want to see and your preferences of times you want to be seen.  You can then click on "Send" to submit the request to St. Luke's.

Is the Patient Portal Secure?

Yes.  St. Luke's takes great care to ensure your health information is kept private and secure.  Access to information is controlled through secure personal IDs and passwords.  Each person controls his or her own password, and the account cannot be accessed without a password.  All Patient Portal communication is done while you are securely logged on to the St. Luke's website.

What do I need to use the Patient Portal?

You need access to a computer connected to the Internet and an up-to-date browser, such as Internet Explorer.

Who do I contact if I have technical questions regarding the Patient Portal?

If you have a question and/or a problem regarding St. Luke's Patient Portal, call (218) 249-6400.

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