Each spring, St. Luke's honors employees at its Annual Service Awards
event. This year, three employees reached an employment milestone as Gale
Bouchard, Theresa "Terri" Langlois, and Mary Laverdiere were
honored for their 45 years of service to St. Luke's and its patients.
In talking with the women, two things are very clear: they can't believe
how quickly time has passed, and they all enjoy work that is challenging
Theresa "Terri" Langlois, Central Scheduling
For Theresa Langlois, the summer after high school graduation in 1968 was
a lot of fun, until she realized that she needed a job in the fall. She
started as a nurse's aide at St. Luke's Hospital.
"Back then, St. Luke's had a nursing program, and they trained
you at the hospital," Theresa says. She spent many years as a nurse's
aide, first in pediatrics and then in physical therapy.
Once she had children she was ready to quit, but St. Luke's offered
her a night job, cleaning doctor's offices so she could be with her
children during the day. When she was ready to return to daytime work,
she started scheduling for orthopedics and helped with the planning and
setup of the new centralized scheduling system.
Today she schedules doctor appointments and appointments for diagnostic
imaging, such as mammograms. "I love it that I get to talk to so
many people each day," Theresa says.
She's also grateful to St. Luke's. "St. Luke's has taken
good care of me from the time I was 18 years old," she says. "There
were things I never thought I could do and St. Luke's said, 'You
can do it, we know you can,' and I tried it and I surprised myself.
They always believed in me." But what she enjoys most is helping
patients. "I like knowing that I can help somebody. That's what
keeps me going."
Gale Bouchard, Central Supply, Processing and Distribution
Gale Bouchard's first job out of high school was working for a motel
when her friend Theresa Langlois called her. "She told me, you ought
to go down to St. Luke's Hospital and give it a try," Gale recalls.
"In my mind, I thought working for St. Luke's would be a temporary
thing, because I didn't know what I wanted to do."
Like Theresa, Gale worked as a nurse's aide for ten years. When she
wanted a change, she worked as a messenger for the pharmacy and central
supply before deciding to take a permanent position with central supply.
Every day she's on the phone with doctors and nurses, helping them
get the products they need. Over the years, the job has changed a lot.
"Back then, we made a lot of things ourselves. But now you can order
so many commercial products."
Gale also enjoys her coworkers and the challenges of her work. "You
can rely on people here. It's really a good group to work with. And
no matter how long you work here, there's always something new. It's
always interesting," she says.
Mary Laverdiere, Patient Accounts
Mary Laverdiere's high school teacher worked at St. Luke's Hospital
during the summer months and helped Mary get a work-study job in the business
office. When there was an opening for a full-time position, she applied
and got the job. "It's pretty amazing to have this career, because
when I was in high school I thought, what will I do? But this job is always
challenging and it's never boring."
Mary worked her way up to being department manager, and she appreciates
the support she's received from St. Luke's. "St. Luke's
has training programs, and they're very good at supporting you and
promoting from within if you have the qualifications." She also enjoys
the opportunity to help patients. "It's not easy for patients,
dealing with insurance. Our staff is excellent at explaining things and
She also appreciates the team approach to ever-changing insurance and Medicare
regulations. She says, "The work is challenging, and when you go
home, you feel like you've really accomplished something."
After 45 years, it's very clear that these St. Luke's employees
have found the answer: a job that includes life-long learning and interesting
challenges is the key to a successful career.
BELOW: Theresa “Terri” Langlois, Gale Bouchard, and Mary Laverdiere
were honored for their 45 years of service to St. Luke’s and its